Terms & Conditions
WARRANTY ONLY FOR PRODUCTS BOUGHT THROUGH WWW.JUANDEDIOS.CO
For Juan de Dios it is a duty and an obligation to take responsibility for the quality, suitability, safety and good conditions of its products.
Products that are purchased directly through the website www.juandedios.co have a guarantee of fifteen (15) days from the time of delivery, which applies only for manufacturing defects that were not detected in our visual inspection at the time of shipment. To apply for the guarantee, you must notify us within the warranty period.
Products purchased through authorized distributors of Juan de Dios must follow the distributor's warranty policies.
- We do not offer refunds. To exchange products for a different size, all tags must be attached, the packaging must be intact, and the product must be unused, unworn and unaltered.
- Any exchange will be subject to availability. If there is no stock of the same product at the time of the exchange, the customer must choose one of equal or higher value in which case the customer must pay the difference.
- If the product you received has a manufacturing defect that cannot be repaired, we will replace it with a new one, except for the cases described below:
- Torn or damaged products caused by cutting or removing labels will not be accepted for return or exchange because it is considered an improper use and care.
- The colors of the products, the pins and plates can fade with use. Color fading due to use is not guaranteed.
- Products on sale are considered as final sale and cannot be returned or exchanged.
- All return shipping costs must be paid by the customer. The cost of shipping the new product back to you will be assumed by Juan de Dios.
- Juan de Dios will not accept any return shipments for payment upon receipt.
- Once we receive the returned product, we may refuse an exchange or return if your merchandise is found to be used, dirty, stained, or damaged.
- Juan de Dios swimwear products are delicate, and we suggest customers to follow the caring instructions contained in the label.
To file for return or exchange follow these steps:
- Send us an email to: firstname.lastname@example.org within fifteen (15) days from product delivery including the following information:
- We will process your request within 8 business days. Once we issue the Return Authorization (RA) the customer must ship the products to Juan de Dios office:
- Keep in mind that the products must arrive within five (5) business days following the issuance of the RA.
- The products must be returned new, in their original condition and with all the labels still attached to it. Products returned without compliance with these requirements will not be accepted and will lose the warranty.
- We will issue store credit upon receipt of the product. This credit will be valid for three (3) months.
- To ensure that your return is adequately protected in transit, we recommend that you send us your products in the original packaging provided.
- All purchases will be processed and shipped via DHL Express. Deliveries are sent during Colombian business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
- Please note that transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.
- Juan de Dios is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
- A Tracking number will be available at the time the package is shipped. Juan de Dios cannot be held responsible for lost packages.