Frequently Asked Questions

How to make a Purchase

Visit our website and select the products you would like to buy by adding them to your shopping cart. Click on “Checkout” and fill out your personal and shipping information. Once you have processed the payment, you will receive a confirmation email with your order number and shipping information along with a guide number.

How can I find out about promotions

For updates on exclusive promotions, news and early access to sales, subscribe to our emails or follow us on our social media channels.

How to apply a promo code

All you need to do is add the eligible items to your shopping bag. Depending on the promo code, it will be applied automatically or you will have to enter it manually at checkout. If you have any questions, contact our Customer Service team at Whatsapp +57 3175941354.

Do you have my size even if it is not available

Website availability is all we have, you can contact our Customer Service team if you have any questions. If you still can’t find what you are looking for, we recommend you to visit the WHERE TO FIND US section where you will see the stores that sell our products.